AX 아카데미

Describe how to close customer deals in Dynamics 365

Learn how Dynamics 365 Sales AI tools support sellers during the closing phase with research agents, automated coordination, sentiment monitoring, and Microsoft Copilot collaboration.

입문 · 약 67분 · 공식 페이지 ↗

Design a governance and security strategy for agents in Microsoft Copilot Studio

Plan the governance and security decisions that prepare an agent in Microsoft Copilot Studio for production, and explain how administrators maintain oversight after deployment.

중급 · 약 51분 · 공식 페이지 ↗

Design a responsible AI strategy for agents in Microsoft Copilot Studio

Apply responsible AI principles to agents in Microsoft Copilot Studio through content moderation, model selection, guardrails, and transparency.

중급 · 약 42분 · 공식 페이지 ↗

Design agent conversations and responses using topics in Microsoft Copilot Studio

Learn to design and configure agent conversations and responses using topics in Microsoft Copilot Studio. This learning path covers foundational topic authoring, delivering rich Adaptive Card responses, integrating topics with tools and agent flows, and generating AI-powered answers using generative answers nodes and custom prompts.

중급 · 약 137분 · 공식 페이지 ↗

Design AI-powered business solutions with Microsoft Power Platform

Learn to think like an AI-first architect: choose the right components, map processes to intelligent patterns, and know when to extend the platform for advanced scenarios.

중급 · 약 33분 · 공식 페이지 ↗

Design and build connected agent solutions in Microsoft Copilot Studio (GitHub Copilot)

Design multi-agent solutions in Microsoft Copilot Studio and use connected agents to delegate work from agents powered by the GitHub Copilot harness.

중급 · 약 53분 · 공식 페이지 ↗

Design and build multi-agent solutions in Microsoft Copilot Studio

Learn to plan, design, and build multi-agent solutions in Microsoft Copilot Studio. You'll learn how to evaluate when multi-agent approaches are appropriate, architect solutions using child agents and connected agents, and implement both patterns to create organized, scalable agent systems.

중급 · 약 165분 · 공식 페이지 ↗

Design and configure agents in Microsoft Copilot Studio (GitHub Copilot)

Plan and configure agents powered by the GitHub Copilot harness in Microsoft Copilot Studio, with cost-aware design and reusable skills.

중급 · 약 169분 · 공식 페이지 ↗

Design integration strategies for agents in Microsoft Copilot Studio

Learn to evaluate and select integration patterns for your Copilot Studio agents. Explore tools, knowledge sources, and agents as integration options and identify appropriate authentication models to design integrations that meet your enterprise requirements.

중급 · 약 46분 · 공식 페이지 ↗

Design integration strategies for agents in Microsoft Copilot Studio (GitHub Copilot)

Evaluate an enterprise request and recommend a supported integration approach for an agent powered by the GitHub Copilot harness in Microsoft Copilot Studio.

중급 · 약 44분 · 공식 페이지 ↗

Design multi-agent solutions in Microsoft Copilot Studio

Decide when a solution in Microsoft Copilot Studio needs more than one agent, choose how agents coordinate, and identify implementation options on the standard and GitHub Copilot harnesses.

중급 · 약 26분 · 공식 페이지 ↗

Design reusable behavior with skills in Microsoft Copilot Studio

Choose, author, and package reusable skills for agents powered by the GitHub Copilot harness in Microsoft Copilot Studio, and plan their reuse across agents and environments.

중급 · 약 54분 · 공식 페이지 ↗

Detect objects with AI Builder

Learn the basics of AI Builder Object detection and how it can benefit your organization.

입문 · 약 25분 · 공식 페이지 ↗

Discover Dynamics 365 Sales as an AI-powered sales solution

Learn how Dynamics 365 Sales combines AI agents, Copilot, and automation to power every stage of the sales process.

입문 · 약 53분 · 공식 페이지 ↗

Empower customer service representatives in Dynamics 365 Contact Center

Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with experience profiles, configure scripts and macros to boost productivity, build a knowledge base with AI-assisted authoring, and deploy AI agents and Copilot features that surface the right answer at the right moment.

중급 · 약 232분 · 공식 페이지 ↗

Evaluate agents in Microsoft Copilot Studio (GitHub Copilot)

Measure whether changes to an agent powered by the GitHub Copilot harness in Copilot Studio, including a new AI model, improve or degrade its quality.

중급 · 약 47분 · 공식 페이지 ↗

Evaluate, publish, and manage agents in Microsoft Copilot Studio

Evaluate agent quality with repeatable test sets, use monitoring data to identify runtime issues, publish agents to Teams and Microsoft Copilot, and apply governance, lifecycle, and Copilot Credit considerations.

중급 · 약 96분 · 공식 페이지 ↗

Evaluate, publish, and manage agents in Microsoft Copilot Studio (GitHub Copilot)

Govern, evaluate, monitor, and manage the lifecycle of agents powered by the GitHub Copilot harness in Microsoft Copilot Studio.

중급 · 약 241분 · 공식 페이지 ↗

Explore case management in Dynamics 365 Contact Center

Discover Dynamics 365 Contact Center's case management, advanced routing, and AI-driven analytics.

입문 · 약 117분 · 공식 페이지 ↗

Explore Microsoft Agent 365

Learn how to use Microsoft Agent 365.

입문 · 약 205분 · 공식 페이지 ↗

Explore Microsoft Copilot Studio and agent harnesses

Explore Microsoft Copilot Studio, compare its three agent harnesses, and select an appropriate harness for a business scenario.

중급 · 약 28분 · 공식 페이지 ↗

Explore self-service capabilities in Dynamics 365

Master self-service capabilities: Dynamics 365 Customer Service & Contact Center. Learn knowledge creation, management, and virtual agent setup.

입문 · 약 66분 · 공식 페이지 ↗

Explore the fundamentals of Microsoft Power Platform

Explore the core products and capabilities of Microsoft Power Platform—including Power Apps, Power Automate, Microsoft Dataverse, Copilot Studio, and governance tools—and discover how AI is embedded across the platform to help you build smarter, faster solutions. PL-900

입문 · 약 344분 · 공식 페이지 ↗

Extend agents with tools in Microsoft Copilot Studio (GitHub Copilot)

Choose, add, and describe a tool for an agent powered by the GitHub Copilot harness, then verify in Preview that the agent calls it with the right inputs and result.

중급 · 약 44분 · 공식 페이지 ↗